
Hey! I’m Natalie a Product Designer from London
10+ years UX/UI experience
Passionate about crafting user-centred experiences. transforming complex challenges into seamless, impactful intuitive solutions since 2014.

My core skills

My work
EE Smart Assistant
Moving customers resolving their broadband issues from EE’s call centre to an online platform.
BT Smart Assistant
Moving customers resolving their broadband issues from BT’s call centre to an online platform.
Impact PM
Redesign of Impact PM’s website. An air conditioning specialist and approved contractor for a wide range of clients, including Google, RBS and Apple.
Contact uplift
Uplift of EE’s customer contact touchpoints, including Contact Us page, Authenticated Chat/Call and Complaints.
UX/UI

