Natalie Harris

Hey! I’m Natalie a Product Designer from London

10+ years UX/UI experience

Passionate about crafting user-centred experiences. transforming complex challenges into seamless, impactful intuitive solutions since 2014.

Product designer

My core skills

Skills map
Skills Map

My work

EE Case study
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EE Smart Assistant

Moving customers resolving their broadband issues from EE’s call centre to an online platform.

Case study
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BT Smart Assistant

Moving customers resolving their broadband issues from BT’s call centre to an online platform.

Little Scholars Playground
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Little Scholars Playground

Children’s toy, book publishing and learning resource brand, with a focus on STEM learning.

Air con case study
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Impact PM

Redesign of Impact PM’s website. An air conditioning specialist and approved contractor for a wide range of clients, including Google, RBS and Apple.

Contact case study
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Contact uplift

Uplift of EE’s customer contact touchpoints, including Contact Us page, Authenticated Chat/Call and Complaints.

Nalla case study
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Nalla 

Brand creation and website design for natural skincare brand Nalla.

UX/UI

Natalie

What my colleagues say about me

Great skill

Smart assistant stands out to me as your key projects across the year, a very complex project. The attention to detail you showed and to understand all the states, scenarios and deliver at pace shows great skill.

You received recognition during our BRP from your product owner. This was a ‘superstar recognition’. It shows how appreciated you are.

Being prompt is important to you and I wanted to call this out how you haven’t missed deadlines. Your design skills for not just producing high fidelity design work but working with a design system, understanding figma and features such as auto layout are there for all to see.

Your knowledge of the product and your area inside out, this isn’t easy in such a complex area with so many states and scenarios in diagnostics journeys.

David, Product Design Manager, EE & BT

Excellent Team Player

You are an excellent team player and critical resource to the Fix It team. What I most appreciate is the new learnings/design ideas and inputs that you keep researching and sharing with the team. I find it easy and smooth to communicate with you as you always show positive approach. You clearly show good leadership skills by proactively arranging demo sessions and you happily provide updates in Kanban reflection meetings. It is a pleasure working with you and thank you for all that you do for the Fix It squad.

Libty, Scrum Master, EE & BT

Welcomes Collaboration

You’re a capable and knowledgeable product designer that welcomes collaboration. I’ve found it very easy to work with you and have appreciated your opinion on designs, content, ways of working and user research. You’re also comfortable presenting or leading demos, then creating notes on any actions that people may need to take – a good way to keep track of feedback.

Elliot, Senior Content Designer, EE & BT

Safe Pair of Hands

Natalie is a safe pair of hands and delivers work at a good quality for her squad. Natalie has initiated, taken on more work and has enjoyed running more BML sessions before starting new pieces of work. PO’s feedback is that Natalie’s sessions are the best she’s attended/never seen as much engagement in a BML session.

Ben, Product Design Manager, EE & BT

I’d Love to Hear From You

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